Background and problem
The University of Baltimore’s Office of Student Support (OSS) connects students with essential campus resources—including food access, veteran support, and mental health services. However, since COVID, their referral system has become fragmented.
Each service requires a separate referral process, forcing students in need to complete multiple lengthy forms. This not only wastes time, but increases the risk of errors, delays, and missed support—especially for at-risk students.
The facts
OSS reported that while over 50% of students expressed interest in using campus support services, only 12% submitted referrals in 2023. Something in the process was broken—either students couldn’t find the resources, or the referral system itself was a barrier.
Collaborating with a team of UX researchers, I set out to design a solution that simplifies access and streamlines support for both staff and students.
3,100
53%
Students that want help
Redundant tasks
Imagine you’re a student in crisis. You need mental health support, financial help—and you’re a veteran. You visit the OSS website, hoping for answers.
Instead, you're faced with five separate forms: Mental Health, Childcare, Eldercare, Legal, and Financial. Each takes time. None feel connected.
After 40 minutes, you still can’t find veteran support—because it’s on a different site.
This is the reality of OSS. The process is fragmented, confusing, and stressful—exactly when you need clarity the most.
Mental Health referral form
Repetitive user flow
Go to
OSS website
Find Student Assistance Program
Click "Mental Health Counseling"
Fill out 20 min
questionnaire
Click "Financial Referral Services"
Fill out another 20 min questionnaire
Leave OSS site for Veteran's site
Fill out Veteran's questionnaire
Solution: BeeHealthee
We designed BeeHealthee, a centralized app that makes it easy for students to access resources and for OSS staff to manage referrals. The app replaces multiple forms with a unified, user-friendly experience—reducing friction and enabling faster support.
Students complete one form, connecting them with a Care Counselor who then asks any clarifying questions, and directs them to the appropriate resource.
New user flow
Open
BeeHealthee
Sign in using
UBalt ID
Click "Connect with a staff member"
Fill out
1 minute form
Message
counselor
Connected
to resources
From scratch
I created low-fidelity prototypes in Figma to visualize the user flow, then ran usability tests on OSS staff and students with my team to identify pain points and improve navigation.
What our users said
Staff lo-fi prototype
Student lo-fi prototype
Streamlined learning
Staff hi-fi prototype
Student hi-fi prototype
The logo
I drew on my background in graphic design and branding to create a custom logo for this innovative student support app, using Adobe Illustrator.
The logo features a bee inspired by UBalt’s mascot, Eubie. Its body curves to form the left side of a heart, while its right wing completes the shape. A teal heart, drawn from UBalt’s secondary color palette, is embedded in the wing, symbolizing care and support. The design evokes a sense of a hug and well-wishes, aligning with the app’s mission to support students during times of crisis.
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